Returns & Exchanges
At Alice Lane Home, we want you to be delighted with your purchase. If you are not completely satisfied, we accept returns on eligible items within 30 days of delivery for a refund or store credit.
Initiate Your Request
Contact our concierge team or visit our online portal with your order number and email address to start the return process.
Prepare Your Package
Carefully repackage your items in their original protective packaging and include all documentation to ensure the item arrives in pristine condition.
Ship the Item
Affix the provided prepaid shipping label to the outside of your box and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects and approves the returned merchandise, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing