Frequently Asked Questions
Everything you need to know about styling your luxury home.
What is the standard lead time for furniture orders?
Most of our in-stock furniture pieces ship within 2-3 weeks. For custom upholstery or backordered items, lead times can vary between 8 to 16 weeks depending on the manufacturer.
Do you offer white-glove delivery service?
Yes, we offer premium white-glove delivery for large furniture items. This includes room-of-choice placement, light assembly, and removal of all packaging materials.
What is your return policy for home decor?
Home decor items can be returned within 30 days of delivery, provided they are in original condition and packaging. Please note that furniture and custom orders are final sale and cannot be returned.
How can I track my shipment?
Once your order has been processed, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's portal.
Do you provide interior design consultations?
Alice Lane offers professional design services ranging from single-room styling to full-home renovations. You can book a consultation through our 'Design Services' page.
What should I do if my item arrives damaged?
Please inspect your delivery immediately. If an item arrives damaged, contact our customer service team within 48 hours of receipt with photos of the damage to initiate a replacement or claim.